(I have decided to edit this post to better explain my rationale on using L.L. Bean’s unconditional guarantee when sending back my old fitness pants for a new pair. The last thing I want to do is come off as unscrupulous. Edits appear in italics.)
You’ll recall my mentioning in my frugal resolutions blog post about how I’m a devout L.L. Bean customer, because of the company’s outstanding product guarantee. Just take a look at the picture here and you’ll see what I mean: this is the shipping confirmation I got for a pair of replacement workout pants that are on their way to me, free, courtesy of L.L. Bean. (You can’t see the retail price but these pants cost $34.50–that’s $34.50 I don’t have to spend.)
You see, about 10 years ago I bought a pair of fitness pants from L.L. Bean. When the waistband had stretched out so much that double and triple rolling it still didn’t keep my pants from falling down and the fabric had pilled to the point where I could have knit a new pair of pants with those pills, I knew it was time for a replacement. (FYI, I’d followed the washing instructions ever since I’d received the pants and one of the guarantees that L.L. Bean had made for these spandex/cotton pants is that they would never pill. Well, they did.)
Thankfully, I wouldn’t have to spend a dime replacing them. That’s because, as I’ve said many times before, L.L. Bean stands behind its products 100%.
All I needed to do to send back and then receive my new pants was to visit the L.L. Bean website, print out a return/exchange form, download their postage-paid label, and put the whole package in my mailbox. Simple as that. And soon enough I’ll have a brand new pair of workout pants.
Interestingly, according to the experts in the retail industry, this guarantee and the easy-to-navigate website are all reasons that L.L. Bean rocks customer service, too. Here’s what an announcement today from the National Retail Federation:
Maintaining their coveted spot at the top of the list, L.L. Bean once again lands the number one position as the retailer with the best customer service. According to the fifth annual NRF Foundation/American Express Customers’ Choice survey, conducted by BIGresearch, shoppers revealed that L.L.Bean delivers the best customer service across all retail formats.
I realize that L.L. Bean clothes may not be for everyone, but if you find something you like in its catalog or store, or on the website, you know that the company is going to stand behind that product forever. And paying once for a product you can use for a lifetime is the best kind of frugal there is, don’t you think?